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Get help with Listo. Find answers to common questions and learn how to use our tools.

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Need help? Contact us for assistance with your account or questions about using Listo.

Support Hours: Monday - Friday, 9 AM - 5 PM EST

Resources

Quick links to help you get started and make the most of Listo.

Frequently Asked Questions

How do I become Pre-Qualified?

Complete three items: fill out your W-9, upload an active Certificate of Insurance (COI), and sign the Subcontractor Agreement. Once all three are complete, you'll earn Pre-Qualified status.

How do I track payroll payments?

Use the Payroll Tracker to record each payment with the employee name, payment date, amount, and payment method. You can search and filter your payment history, and export it as a CSV file.

What documents do I need for an insurance audit?

Common documents include Schedule C, bank statements, payroll summaries, and invoices. Use the Audit Help Tool to upload documents and generate a printer-friendly PDF package for your audit.

Can I update my COI after uploading it?

Yes! You can upload a new COI anytime. The latest upload becomes your active COI. Make sure to set the correct expiration date when uploading.

How does the Contract Scanner work?

Upload a contract document (PDF, HEIC, JPG, or PNG). The tool uses Google OCR to extract text and translates it into Spanish. View both the original English text and Spanish translation side-by-side.

Terms and Conditions

Review our Terms and Conditions to understand the terms of service for using Listo.